Last updated: December 2026
Computer Repairs Pronto respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and safeguard your information when you use our services.
1. Who We Are
Computer Repairs Pronto is an independent computer repair service operating in the Hills District of Sydney, New South Wales. We provide repair services for laptops, desktop computers and Apple Macs.
When you engage our services, we become responsible for handling any personal information you provide to us.
2. Information We Collect
We may collect the following types of information:
2.1 Contact Information
- Your name
- Phone number
- Email address
- Physical address (for pickup/delivery services)
2.2 Device Information
- Device make, model and serial number
- Description of the fault or issue
- Login passwords (only when required for repair and with your consent)
- Repair history with our service
2.3 Payment Information
- Payment method and transaction details
- Invoicing records
2.4 Website Information
When you visit our website, we may collect:
- Browser type and version
- Pages visited and time spent
- Referring website
- General location (city/region level)
This information is collected through standard website analytics and is used to improve our website experience.
3. How We Use Your Information
We use the information we collect to:
- Provide repair services and communicate about your device
- Process payments and issue invoices
- Contact you about completed repairs or follow-up queries
- Maintain records for warranty purposes
- Improve our services based on feedback and usage patterns
- Comply with legal obligations
4. Data on Your Device
During the repair process, we may need to access files or settings on your device to diagnose and fix the problem.
We do not access, copy or store your personal files, photos, documents or other data unless:
- It is necessary for the specific repair you have requested
- You have asked us to perform data recovery or backup services
- It is required to test the device after repair
Any login credentials you provide are used solely for repair purposes and are not retained after your device is returned.
We recommend removing sensitive data or providing a temporary password where possible.
5. How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. These measures include:
- Limiting access to personal information to those who need it
- Secure storage of physical documents
- Using secure methods for electronic communication where appropriate
- Not sharing your information with third parties without your consent (except as required by law)
6. Sharing Your Information
We do not sell, rent or trade your personal information to third parties.
We may share your information in limited circumstances:
- Parts suppliers: In some cases, we may need to provide device details to order specific parts
- Payment processors: To process card payments securely
- Legal requirements: If required by law, court order or government authority
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use our site
- Improve website performance
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of external sites. We encourage you to read the privacy policies of any site you visit.
9. Retention of Information
We retain your information for as long as necessary to:
- Provide our services and honour warranty obligations
- Maintain business records as required by law
- Respond to future enquiries about past repairs
Contact information and repair history may be retained for several years to support warranty claims and service history requests.
10. Your Rights
Under Australian privacy law, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Ask how your information has been used
- Lodge a complaint if you believe your privacy has been breached
To exercise any of these rights, please contact us using the details below.
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this privacy policy or how we handle your information, please contact us: