Acer Laptop Repair in Sydney

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We repair Acer laptops, including Aspire, Swift, Nitro, Predator and TravelMate, at our workshop near Castle Hill in Sydney's Hills District. Screens start from $259, hinges and keyboards from $229, batteries from $179 and no-power board repairs from $329. Phone advice is free. A hands-on diagnostic is $150, waived if you go ahead with the repair.

Every repair has a 12-month warranty on parts and labour, covering the same fault. Drop-off is by arrangement, Monday to Saturday 8am to 6pm. Ring 02 8428 9224.

How Acer laptop repair works

Ring for free advice, then drop the laptop off by arrangement for a quoted repair.

1. Call 02 8428 9224 with the fault, the model and the SNID (see below).
2. If it needs hands-on testing, we arrange a drop-off time at the workshop near Castle Hill. The bench diagnostic is $150, waived if you go ahead. If the laptop is not worth fixing, you pay the $150 and we tell you why.
3. You get a quote and a timeframe before work starts. Some jobs can be done the same day when the part is in stock.
4. We order parts by your exact model and SNID. Repairs carry a 12-month warranty on parts and labour, covering the same fault.

Acer laptop won't turn on: try the Battery Reset pinhole

Before paying for a no-power repair, do Acer's power reset: it takes a minute and does not delete files. It resets the embedded controller (EC), the chip that manages power and charging. Acer lists it for a laptop that will not turn on unless plugged in, sudden shutdowns, a stuck battery percentage and a laptop that is plugged in but not charging. Some Acer laptops have a pinhole for it underneath, marked "Battery Reset".

1. Unplug the charger and any USB devices.
2. Find the hole marked "Battery Reset" underneath. The "Your Acer Notebook Computer tour" page of the user guide shows if your model has one.
3. Hold a straightened paperclip on the button inside for 10 to 15 seconds.
4. Reconnect the charger and press the power button.

No pinhole? Unplug everything, hold the power button for at least 30 seconds, reconnect the charger and try again. Both methods are in Acer's internal battery reset article.

Still no lights or fan? We test the charger, the charging port and the power circuit on the board. No-power board repair is from $329. More home checks: laptop won't turn on.

Acer laptop not charging, or stopping at 80%

If your Acer stops at 80%, check the charge limit first: many Acer models have a setting that caps charging at 80% to slow battery wear.

• AcerSense: Personal Settings > Battery & USB Charging. Turn on "Full Battery Charging" to charge to 100%.
• Acer Care Center or ControlCenter: "Battery Charge Limit" under Checkup.
• Lite models: Acer says Aspire Lite, Swift Lite and Nitro Lite do not support AcerSense or Acer Care Center, so the setting is not there.

If it will not charge at all, try the Battery Reset above; Acer lists it for this too. Then we test the charger, the DC jack or USB-C port, the battery and the charging circuit. Port repair is from $189 and a battery from $179. See also laptop not charging and charging port repair.

Acer Nitro and Predator repair: heat, fans and liquid metal

For a hot or loud Nitro or Predator, the usual repair is a dust clean, fan check and fresh thermal compound from $159; Predators with liquid metal are quoted by model. Before you ring, open NitroSense (PredatorSense on Predator models). It shows CPU and GPU temperatures and fan speed. Note the readings while the laptop is hot.

Acer uses liquid metal thermal grease on the CPU in several Predator Helios models (listed below). Liquid metal conducts electricity, so it is not swapped like ordinary paste: we clean and reapply it with the parts around the chip protected.

Acer laptop screen replacement

A standard 14 to 15.6 inch Acer screen replacement starts from $259; touch, OLED, 4K and high refresh panels are quoted by model. Panels differ in resolution, refresh rate, touch layer and connector, even within one family name, so we order by the full model number and SNID.

Home check: connect a TV or monitor by HDMI. A picture there means the laptop runs and the fault is in the screen, its cable or the backlight. Nothing on either suggests a board fault, which we test on the bench. More on laptop screen repairs.

Acer laptop hinge repair

Acer hinge repair starts from $229; if the mount in the lid or base has broken, the cover part is quoted by model. We check whether the hinge is stiff or seized, whether its screws are loose, and whether the threaded mount it screws into has pulled out of the case. The fix is a new hinge, a repaired mount, or a new lid or bottom cover.

Until it is fixed, open the lid gently from the centre of the top edge.

How to find your Acer model, serial number and SNID

The model, serial number and SNID are on the label underneath the laptop, and AcerSense or Acer Care Center shows them too. In AcerSense, select the headphones icon at the top right and look under "Your device". On 2-in-1 Switch models the label is on the bottom edge of the tablet.

The SNID is 11 or 12 digits, numbers only. The serial number is 22 characters and uses the number zero, never the letter O. Acer's support site finds drivers and manuals by either number, and we use them to match parts. Give us both when you ring or in the quote form.

Check Acer warranty and consumer guarantees first

If your Acer is under warranty or still fairly new, go to Acer or the retailer before paying for a repair. We are an independent workshop, not an Acer service centre.

• Enter the serial number or SNID on Acer Australia's warranty check page for an estimated end date, or contact Acer support.
• Under the Australian Consumer Law, consumer guarantees sit with the retailer and the manufacturer. Acer's warranty page says: "Our goods come with guarantees that cannot be excluded under the Australian Consumer Law." If the laptop is recent enough for a consumer guarantee claim, try that first.

Acer laptop repair cost

Common Acer repairs have a starting price; the final figure depends on the model and the part.

Touch, OLED, 4K and high refresh screens and liquid metal work are quoted by model. For a quote on your Acer, call 02 8428 9224, Monday to Saturday 8am to 6pm. See also SSD upgrades.

Questions

How much does it cost to repair an Acer laptop?

Screens start from $259, batteries from $179, hinges and keyboards from $229, and no-power board repairs from $329. Call 02 8428 9224 for free phone advice; a hands-on diagnostic is $150, waived if you go ahead.

Is it worth repairing an Acer laptop?

It depends on the fault and what the laptop is worth. If it is not worth fixing, we tell you why and you pay only the $150 diagnostic.

Why is my Acer laptop only charging to 80%?

Optimized Battery Charging is probably on. In AcerSense, go to Personal Settings > Battery & USB Charging and turn on Full Battery Charging.

What does the Battery Reset hole on an Acer laptop do?

It resets the chip that manages power and charging. Unplug the charger, hold a paperclip in the hole for 10 to 15 seconds, then reconnect. It does not delete files.

Can you fix an overheating Acer Nitro or Predator?

Yes. A dust clean, fan check and fresh thermal paste starts from $159. Predators with liquid metal on the CPU are quoted by model.

Where is the serial number on an Acer laptop?

On the label underneath. AcerSense also shows it under the headphones icon, in "Your device".

Should I use the Acer warranty first?

Yes, if it is under warranty or recent enough for a consumer guarantee claim. Check the end date on Acer Australia's warranty page or contact Acer support.

Are you the computer store at HomeCo Castle Hill?

No. Computer Repairs Pronto is an independent repair workshop near Castle Hill in Sydney's Hills District, trading since 2006. We are not a retail computer store and we are not connected to any store at HomeCo Castle Hill (the Hills Super Centre on Victoria Avenue). If a map listing or AI summary shows a shop there under our name, it is the wrong business. Call us directly on 02 8428 9224.

Get a quote

Tell us the brand, model and what it is doing. We reply with the likely cause and a starting price before you bring it in.

Related pages

• Laptop screen repairs: Cracked, dim or flickering screens.
• Charging port repair: DC jack and USB-C port faults.
• Laptop motherboard repair: No power and liquid damage.
• Laptop won't turn on: Safe home checks first.
• All laptop repairs: Every brand and price.