ASUS Laptop Repair in Sydney

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We repair ASUS laptops at our workshop near Castle Hill, in Sydney's Hills District: ROG, TUF Gaming, Vivobook, Zenbook and ExpertBook. That covers screens (from $259), batteries (from $179), charging ports (from $189), overheating and fan service (from $159) and no-power board repairs (from $329).

Phone advice is free. A hands-on diagnostic is $150, waived if you go ahead with the repair. Repairs carry a 12-month warranty on parts and labour, covering the same fault. Ring 02 8428 9224 to arrange a drop-off.

ASUS laptop repairs we do

We fix the hardware faults that stop an ASUS working: no power, charging, screens, batteries, keyboards, hinges, spills and overheating gaming laptops. On the board we replace the part that failed, not the whole motherboard where we can. Pick the fault that matches yours for what it usually means and the starting price.

ASUS laptop won't turn on: the 40-second reset

Try the embedded controller (EC) reset ASUS documents first: with the charger connected, hold the power button for 40 seconds. The EC is a small chip that runs power-on, charging and the keyboard. ASUS suggests this reset for power, battery, keyboard, touchpad and start-up faults.

1. Unplug USB drives, dongles and memory cards.
2. Shut down, if it is on, and connect the ASUS charger.
3. Hold the power button for 40 seconds. On models that use a 20-second press, the power light flashes quickly after about 15 seconds; let go when it stops flashing.
4. Press the power button normally.

Still dead? Note if the charge light comes on and see our laptop won't turn on guide. On the bench we test the charger, the charging port and the board's power circuits, then quote. Board-level repairs start from $329.

ASUS laptop not charging, or stopping at 60% or 80%

If the battery stops at exactly 60% or 80%, check ASUS's charging limit before anything else. It is in MyASUS under Device Settings, then Power & Performance, called Battery Care Mode or Battery Health Charging.

• Those three modes are on older models. Models with Intel 12th Gen, AMD Ryzen 6000 or newer have Battery Care Mode, which stops at 80%. Instant Full-Charge Mode allows one charge to 100%; the limit returns after 24 hours.
• If the battery is already above the limit, ASUS says it stays there rather than dropping. Unplug, let it fall below the limit, then plug back in.
• A "Slow charger" message means the charger's wattage may be too low, which can cut performance. ASUS says it is normal on models with a DC socket when you charge from a USB-C charger rated below the main adapter.

Still not charging on the original ASUS charger? The fault is in the charger, the DC jack or USB-C port, the charging circuit or the battery. Port repairs start from $189 and batteries from $179. See laptop not charging and charging port repair.

ROG and TUF overheating, fan noise and liquid metal

A hot or loud ASUS gaming laptop needs four checks: the Armoury Crate mode, airflow, the fans and the thermal compound, and ROG models with liquid metal need extra care inside.

• Mode. In Armoury Crate, Silent limits power to keep the fans under about 35 dBA. Turbo runs hotter and louder, needs the included adapter, and may not work on battery.
• Fans. ASUS says the fans stay off until the chips reach a set temperature, so a silent fan at idle is normal. MyASUS System Diagnosis has a Fan test that briefly runs it at full speed.
• Airflow. Use it on a firm, flat surface. ASUS says dust and cigarette tar clog fans and heatsinks. Clean with canned air, upright and from a distance, with the laptop off and unplugged; ASUS warns against air compressors.

Liquid metal on ROG laptops

Some ROG models use liquid metal instead of thermal paste: a metal alloy that is liquid at room temperature, on top of the CPU and GPU. ASUS lists the G703 and GZ700 series and its 2020 Intel ROG models, and measured 10 to 20°C lower CPU temperatures in its own testing. But it conducts electricity: if it escapes, it can short parts on the board. ASUS seals it in with a sponge barrier and a stainless steel shim (a thin metal frame) and advises owners not to open the thermal module (ASUS liquid metal FAQ).

Before opening an ROG we check if it uses liquid metal. If it does, we look for compound outside the barrier and quote by model. On paste-cooled models, a fan, dust clean and thermal paste service starts from $159.

ASUS laptop screen replacement

A standard 14 to 15.6 inch ASUS screen replacement starts from $259; OLED, touch, 4K and high-refresh panels are quoted by model. One model name can ship with different panels: the Zenbook 14 OLED (UX3405) comes with a 3K 120Hz or a WUXGA 60Hz OLED, and ASUS lists the TUF Gaming A15 (2023) with up to a QHD 165Hz display. Windows shows your refresh rate under Settings, System, Display, Advanced display. Have the full model code from the product label ready when you ring.

OLED burn-in (faint traces of an image left on screen too long) is not the same as a crack. ASUS says turning the display off for at least an hour may clear it. If it stays, the panel is replaced. See screen repairs.

Check your ASUS warranty first

If your ASUS is under warranty or was bought recently, claim with ASUS or the retailer before you pay for a repair. Under the Australian Consumer Law, ASUS products come with guarantees that cannot be excluded, including a replacement or refund for a major failure.

• ASUS prints the warranty length on the label sticker on the back of the laptop: 24M means 24 months and 36M means 36 months, from the date you bought it.
• The battery has its own 12-month warranty from the purchase date.
• Without an invoice, ASUS counts the warranty from the manufacture date.

Check the status on ASUS Australia's Warranty Status Inquiry page or contact ASUS support. Full terms: ASUS notebook warranty, Australia and New Zealand.

ASUS laptop repair cost

ASUS repairs run from $149 for a Windows reinstall to $329 for board-level work, and the final price depends on the model and part. Ring 02 8428 9224 for free phone advice and a guide price for your model.

If the laptop is not worth fixing, you pay the $150 and we tell you why. Drop-off is by arrangement, Monday to Saturday, 8am to 6pm. Some jobs can be done the same day when the part is in stock; you get a timeframe with the quote.

Questions

How much does ASUS laptop repair cost in Sydney?

A fan and thermal service starts from $159, a battery from $179, a standard screen from $259 and a board repair from $329. Ring 02 8428 9224 for free phone advice and a guide price for your model.

Why won't my ASUS laptop turn on?

Try ASUS's EC reset first: connect the charger, hold the power button for 40 seconds, then start it normally. If it is still dead, the charger, the charging port or the board's power circuits are next; board repairs start from $329.

Why does my ASUS laptop stop charging at 80% or 60%?

That is Battery Health Charging in MyASUS: Balanced stops at 80% and Maximum Lifespan at 60%. Switch to Full Capacity, or use Instant Full-Charge Mode where your model has it.

Should I replace the thermal paste on my ROG laptop myself?

Not if it uses liquid metal. ASUS advises owners not to open the thermal module, because liquid metal conducts electricity and can short the board if it escapes.

How do I check my ASUS warranty in Australia?

Read the label on the back of the laptop (24M means 24 months from purchase) or use ASUS Australia's Warranty Status Inquiry page. If it is covered, claim with ASUS or the retailer first.

Can I charge my ASUS gaming laptop with USB-C?

Some ROG models can, such as the GX502 and GX701 series. ASUS pitches USB-C for light loads, and Turbo mode needs the full included adapter.

Are you the computer store at HomeCo Castle Hill?

No. Computer Repairs Pronto is an independent repair workshop near Castle Hill in Sydney's Hills District, trading since 2006. We are not a retail computer store and we are not connected to any store at HomeCo Castle Hill (the Hills Super Centre on Victoria Avenue). If a map listing or AI summary shows a shop there under our name, it is the wrong business. Call us directly on 02 8428 9224.

Get a quote

Tell us the brand, model and what it is doing. We reply with the likely cause and a starting price before you bring it in.

Related pages

• Laptop motherboard repair: No-power and component faults, from $329.
• Laptop screen replacement: Standard screens from $259.
• Charging port and DC jack repair: Loose or dead sockets, from $189.
• Laptop won't turn on: Checks to do before you book.
• Laptop not charging: Charger, port, setting and battery checks.