HP Laptop Repair in Sydney

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We repair HP laptops at our workshop near Castle Hill in Sydney's Hills District: broken hinges, cracked screens, worn batteries, charging faults and laptops that won't turn on. That covers Pavilion, Envy, Spectre, ProBook, EliteBook, Victus, OMEN and the budget HP 14, 15 and 250 G-series. Hinge repair is from $229, screen replacement from $259 and battery replacement from $179.

Advice over the phone is free. A hands-on diagnostic is $150, waived if you go ahead with the repair. Repairs carry a 12-month warranty on parts and labour, covering the same fault. Call 02 8428 9224.

HP laptop repairs we do

We fix HP laptops down to component level, from hinges and screens to the charging circuit on the motherboard. Component level means we can replace one failed part on the board, such as a MOSFET (a small power switch), instead of the whole board. Pick your symptom below for what it usually means and the starting price.

Check HP warranty and battery recalls first

Before you pay for a repair, check whether HP's warranty, the Australian Consumer Law or an HP battery recall covers it.

• Warranty: enter the serial number from the label underside in HP's warranty check.
• Consumer guarantees: under the Australian Consumer Law these sit with the retailer and HP, not with a repairer. If your HP is under warranty or fairly new, go to them first.
• Battery recall: HP's notebook battery safety recall started in January 2018 and was expanded in January and August 2019, because the batteries can overheat. HP says it covers notebooks sold worldwide from December 2015 to October 2018 (Product Safety Australia gives December 2015 to April 2018 for Australia), including the ProBook 64x and 65x G2 and G3, ProBook 4xx G4, HP x360 310 G2, Envy m6, Pavilion x360 15-inch, HP 11 and some ZBooks. See Product Safety Australia (extended April 2019).

Check a battery at hp.com/go/batteryprogram2018 or with the HP Battery Validation Utility. HP's program page offers a free replacement for each verified battery. HP's BIOS updates include a Battery Safety Mode, which drains an affected battery and stops it charging until it is replaced. So an older ProBook that stopped charging after a BIOS update may be doing it on purpose.

Common HP laptop faults by family

Each HP range has its own documented faults and parts quirks. Notes come from HP's service guides and recall program, plus owner reports on HP's forum where marked.

HP laptop hinge repair

A stiff, loose or broken HP hinge can usually be repaired, from $229, as long as the mount is fixed as well as the hinge. The hinge is a metal bracket screwed into small threaded mounts in the screen cover and base. When a hinge stiffens, the force goes into those mounts. They crack or pull out, and the cover lifts near the hinge.

• Hinge only: a new pair. HP lists hinges as separate parts, for example on the ProBook 650 G8.
• Mount torn out: we rebuild the mount, or replace the screen back cover or base if it cannot hold a screw.
• Screen cracked by the hinge: the screen is quoted as well.

Stop opening and closing it until it is fixed. Each cycle makes the crack worse.

HP laptop screen replacement

A standard 14 to 15.6 inch HP screen replacement is from $259; touch, OLED, 4K and high-refresh panels are quoted by model. HP's service guides for the ProBook 650 G8 and Pavilion x360 15-er0000 say complete display assemblies are not sold, only parts (panel, back cover, hinges, camera, cable). So we usually replace the panel alone.

On the HP 245 G8 and ProBook 650 G8 the panel is held in with tape strips, not screws; the Victus 15-fa2xxx needs HP's panel adhesive kit. The Pavilion x360 15-er0000 screen comes as a touch panel kit. More on laptop screen repairs.

HP laptop battery replacement

HP laptop battery replacement is from $179, once we have checked the battery is not covered by HP's recall.

• Swollen battery: the trackpad lifts or the bottom cover no longer sits flat. Stop charging it and ring us.
• POST error 601, "Primary Battery Replace": HP's ProBook 650 G8 guide lists this as very low battery capacity.
• Battery report: in Windows, run powercfg /batteryreport and compare Full Charge Capacity with Design Capacity.

HP often lists more than one battery per model, so we match it to the product number on your label.

HP laptop not charging

If your HP laptop is plugged in but not charging, check the charge limit setting and the adapter before you assume a hardware fault. Our laptop not charging guide covers all brands. HP checks:

• Stops at about 80%: Pro and Elite models since 2016 have Battery Health Manager in the BIOS. "Maximize my battery health" stops charging at about 80%. HP says it can switch on during a BIOS or Windows update. Change it in BIOS Setup under Advanced, Power Management Options.
• Consumer models: Envy and Victus owners on HP's forum describe a similar BIOS option, Adaptive Battery Optimizer.
• Smart adapter: HP's guides list "Smart" adapters with 4.5 mm or 7.4 mm barrel plugs. One owner on HP's forum reports HP's adapter test saying the smart adapter "failed to return valid data" and to check the pin. A bent pin or worn jack is a charging port repair, from $189.
• USB-C models: newer models such as the EliteBook 840 G8 charge through USB-C, so a worn USB-C port stops charging.
• Battery light: on the ProBook 650 G8, a light that stays off with the adapter plugged in means it is not charging.

If those check out and HP's UEFI battery and adapter tests pass, the fault is likely in the charging circuit on the motherboard: board-level repair, from $329.

HP laptop won't turn on

If your HP laptop won't turn on, do a hard reset, then watch the Caps Lock and Num Lock lights: a blink pattern points to the failed part.

1. Unplug the adapter and USB devices, hold the power button for about 15 seconds, then plug in and try again.
2. Count any repeating Caps Lock or Num Lock blinks. On the ProBook 650 G8, HP lists 3 blinks as a memory module error and 5 as a system board error. Our laptop won't turn on guide has the full table.
3. If it starts but Windows won't load, run HP's UEFI diagnostics (below).

No lights, no fan and no blinks with a working adapter points to the battery or a power fault on the motherboard, such as a shorted MOSFET. That is a no-power repair, from $329.

HP laptop repair cost

HP laptop repairs start from $159 for a fan clean and $259 for a standard screen; the final price depends on your model and the part.

Call 02 8428 9224 with your model and the symptom for free advice on whether the repair is worth it. If the diagnostic shows it is not worth fixing, you pay the $150 and we tell you why. You get a quote and a timeframe before any work starts; some jobs can be done the same day when the part is in stock. Drop-off is by arrangement near Castle Hill, Monday to Saturday, 8am to 6pm.

Questions

How much does it cost to repair an HP laptop?

It depends on the fault and model: hinge repair is from $229, screens from $259 and batteries from $179. Call 02 8428 9224 for free advice and a likely price.

Is it worth fixing an HP laptop?

Yes, when the repair costs clearly less than a comparable replacement and the rest of the laptop is sound. The $150 hands-on diagnostic tells you, and it is waived if you go ahead; if it is not worth fixing, we tell you why.

Can a broken HP laptop hinge be fixed?

Usually, yes. We replace the hinge and repair or replace the cracked mount, from $229.

Why does my HP laptop stop charging at 80%?

On business models, Battery Health Manager set to "Maximize my battery health" stops at about 80%. Change it in BIOS Setup under Advanced, Power Management Options.

How do I run HP hardware diagnostics?

Turn the laptop on, quickly press Esc, then F2. If a test fails, note the 24-digit failure ID.

Is my HP laptop battery recalled?

HP's 2018 to 2019 recall covers some ProBook, Envy m6, Pavilion x360 15-inch, HP 11 and ZBook models sold worldwide from December 2015 to October 2018. Check at hp.com/go/batteryprogram2018.

Do you repair HP laptops under warranty?

We are an independent workshop, not an HP warranty agent. If your laptop is under warranty or recent enough for a consumer guarantee claim, go to HP or the retailer first.

Are you the computer store at HomeCo Castle Hill?

No. Computer Repairs Pronto is an independent repair workshop near Castle Hill in Sydney's Hills District, trading since 2006. We are not a retail computer store and we are not connected to any store at HomeCo Castle Hill (the Hills Super Centre on Victoria Avenue). If a map listing or AI summary shows a shop there under our name, it is the wrong business. Call us directly on 02 8428 9224.

Get a quote

Tell us the brand, model and what it is doing. We reply with the likely cause and a starting price before you bring it in.

Related pages

• Laptop not charging: Adapter, port, battery and charging chip checks
• Laptop won't turn on: Blink codes and no-power checks, step by step
• Laptop motherboard repair: Component-level power and charging repairs
• Laptop screen replacement: Standard panels from $259
• Charging port repair: DC jack and USB-C ports from $189
• All laptop repairs: Every brand, prices and how it works