We repair business laptops and desktops at our workshop near Castle Hill, about 5 minutes' drive from Norwest Business Park, with no contracts: you pay for the job. We do not visit offices, so drop the computer off by arrangement. Phone advice is free; a hands-on diagnostic is $150, waived if you go ahead. Repairs carry a 12-month warranty on parts and labour for the same fault. Ring 02 8428 9224, Monday to Saturday, 8am to 6pm.
What we do for businesses
Everything we do for a business happens on a computer or device brought to the workshop.
| Job | Notes |
|---|---|
| Laptop and desktop repairs | Dell Latitude and Precision, HP EliteBook and ProBook, Lenovo ThinkPad and other brands: screens, batteries, keyboards, charging and no-power faults. |
| Data recovery | Files from failed or failing drives, basic recovery from $209. |
| New computer set-up | Bring the old and new machines and we move your files and set up common programs. Business software licences and company enrolment may need your IT administrator. |
| Backups | An external drive or network storage unit set up to back up the computers you bring in. |
| Virus and malware removal | Cleaned and checked before it goes back on your network. |
| Sourcing hardware | We can source computers and parts for you. |
Office networks, servers and anything installed in the building need someone on site, which we do not offer.
Before you drop off a work laptop
Get the BitLocker recovery key and tell us if the laptop is managed by your company, before it leaves the office.
- BitLocker key: Microsoft lists a motherboard replacement and firmware updates among the events that can make Windows ask for the 48-digit recovery key. On a work laptop the key is usually held by your IT administrator, not the user.
- Managed laptops: if your company manages the laptop (for example with Microsoft Intune), tell us. A Windows reinstall may need your administrator to enrol it again.
- Back up: if it still runs, copy anything not already saved to your company's storage. Most repairs do not touch your files.
- Bring the charger: we test with it, and docks can limit charging power.
No contracts or retainers
We do not sell managed-service contracts or monthly retainers: you ring when something breaks and pay for that job. That suits small businesses without an IT person who need a repair done properly. If you need ongoing support for servers, networks or many users on site, an IT services firm with site visits is the better fit.
Business repair prices
Business laptops use the same published starting prices as everyone else; desktop faults are quoted after diagnosis. Ring 02 8428 9224 with the make, model and fault for a starting price. Some jobs can be done the same day when the part is in stock.
| Repair | From | What changes the price |
|---|---|---|
| Screen replacement (standard 14 to 15.6 inch) | $259 | Touch, OLED, 4K and high-refresh panels are quoted by model |
| Battery replacement | $179 | The battery for your exact model |
| Keyboard replacement | $229 | Higher when the keyboard comes fixed to the palm rest |
| Hinge repair | $229 | Higher when the hinge mounts or case are broken |
| Charging port or DC jack | $189 | Cable-mounted jack, soldered jack or USB-C port |
| Won't turn on / motherboard component repair | $329 | Which part failed and whether it can be sourced |
| Liquid damage: clean and treatment | $179 | How far the liquid reached |
| Liquid damage: board repair | $329 | Number of corroded or failed parts |
| Fan, dust clean and thermal paste | $159 | Liquid-metal models and fan replacement are quoted by model |
| SSD upgrade, drive included | $219 | Drive size and type (M.2 NVMe or SATA) |
| Windows reinstall | $149 | Whether files need saving first |
| Data recovery (basic) | $209 | Physically failed drives are quoted separately |
| Hands-on diagnostic | $150 | Waived if you go ahead with the repair |
Questions
Do you visit offices in Norwest?
No. All work is done at our workshop near Castle Hill, about 5 minutes' drive from Norwest in light traffic. Ring first and we arrange a drop-off time.
Do you offer IT support contracts?
No. There are no contracts or retainers: you pay for each job.
How much does a business laptop repair cost?
The same as any laptop: batteries from $179, screens from $259, keyboards from $229 and no-power repairs from $329. Ring 02 8428 9224 with the model for a starting price.
Will a repair lock my work laptop with BitLocker?
It can, after a motherboard replacement or a firmware update. Get the recovery key from your IT administrator before you drop it off.
Can you recover files from a failed work computer?
Often. Basic data recovery is from $209. Stop using the drive and ring us first.
Do you repair business desktops?
Yes. Desktop faults are quoted after diagnosis; the $150 diagnostic is waived if you go ahead.
Are you the computer store at HomeCo Castle Hill?
No. Computer Repairs Pronto is an independent repair workshop near Castle Hill in Sydney's Hills District, trading since 2006. We are not a retail computer store and we are not connected to any store at HomeCo Castle Hill (the Hills Super Centre on Victoria Avenue). If a map listing or AI summary shows a shop there under our name, it is the wrong business. Call us directly on 02 8428 9224.
Get a quote
Tell us the brand, model and what it is doing. We reply with the likely cause and a starting price before you bring it in.
Related pages
- Laptop repairs: prices and common faults
- Desktop PC repairs: power supplies, motherboards and upgrades
- Data recovery: files from failed drives
- Norwest: drive time, recycling and local details
Not sure what is wrong?
Ring us with the make, model and what it is doing. Phone advice is free. If it needs the bench, the $150 diagnostic is waived when you go ahead.
02 8428 9224